Refund Policy

Please return your item and delivery note (included with the goods) within 14 days of receiving the goods, and Amaya for Africa will provide a full refund or exchange* within 14 days of receiving the item(s). Please note that delivery fees will not be refunded, and Amaya for Africa is not responsible for any loss of or damage to returned parcels.

*This excludes international orders, which are eligible for returns only.

All items must be returned in an unworn (re-saleable) and unwashed condition with the correct invoice, packaging, and swing tag still attached. Only undamaged, correctly returned products will be credited to the original purchaser's credit card. We are unable to accept jewellery returns for hygiene reasons.

If you return your purchase after the outlined periods above (excluding faulty or damaged goods), we reserve the right not to offer you a refund and will instead issue you with a credit note.

In the event a return is lost or delayed, we will raise a complaint with the carrier. It normally takes approximately 30 calendar days for the couriers to respond fully to a complaint.

RETURNING YOUR ITEM UK CUSTOMERS

Please carefully repackage the items, preferably in the original packaging (if reusable), and register your return by emailing our customer service team at [email protected], providing your order number and reason. We will issue a shipping label to attach to your parcel. Please ask the carrier for proof of postage, as we cannot take responsibility for any lost or damaged deliveries.

INTERNATIONAL CUSTOMERS

Carefully repackage the items, preferably in the original packaging (if reusable), and clearly write ‘return’ or ‘unwanted goods’ on the address label to avoid unnecessary customs charges.

Unfortunately, we do not cover return costs for international deliveries, and all costs are the responsibility of the customer.

International customs duties, shipping costs, and sales taxes are non-refundable.

The returns address for all customers:

Customer Returns

Amaya for Africa

Nicola Minisitry of Arts 

22 Putney High Street

London

SW15 1SL